Customer Support

Once your order shipped, we'll send you a confirmation email with a Bill of Lading, tracking number, and shipment details. If you need further assistance, feel free to reach out to us at (+62) 815-1966-4683 or email cs@tradeasia.com.

To place an order, customers must first log in or have an active Tradeasia account. Once logged in, you can submit a Request for Quotation (RFQ) through the Contact Us page. After the quotation is confirmed, our sales team will assist you with the order process. For account or login assistance, please contact us at

If you have technical inquiries or need formulation assistance, your designated Tradeasia sales representative is the best person to help. They are equipped to guide you through any product-related questions or challenges. You can reach out to the Tradeasia Sales Team at (+62) 815-1966-4683 or via cs@tradeasia.com .

Tradeasia supports several payment options including Letter of Credit, Telegraphic Transfer and Documentary Collection through bank. If you have questions about how your payment method is set up or need assistance with invoicing procedures, please get in touch with our Credit Team at (+62) 815-1966-4683 or cs@tradeasia.com.

You can contact us at (+62) 815-1966-4683 or cs@tradeasia.com

A Certificate of Analysis (COA) is provided with every shipment. We can also email the COA automatically once your order has shipped. Let your representative or support specialist know if you'd like to enable this service

You can request a quote by chatting live with our Sales Team during regular business hours or you can submit your request using our online inquiry form.