Customer Support
Orders Questions
Get help placing, tracking, or modifying your orders. Learn how to check order status, request changes, or resolve delivery issues quickly.
Once your order shipped, we'll send you a confirmation email with a Bill of Lading, tracking number, and shipment details. If you need further assistance, feel free to reach out to us at (+62) 815-1966-4683 or email cs@tradeasia.com.
To place an order, customers must first log in or have an active Tradeasia account. Once logged in, you can submit a Request for Quotation (RFQ) through the Contact Us page. After the quotation is confirmed, our sales team will assist you with the order process. For account or login assistance, please contact us at
After placing your order, you’ll receive a confirmation email within 24 36 hours. Order status updates are provided directly by your assigned sales representative via email or WhatsApp.If you prefer direct assistance, feel free to reach out to us at (+62) 815-1966-4683 or via cs@tradeasia.com.
A Certificate of Analysis (COA) is provided with every shipment. We can also email the COA automatically once your order has shipped. Let your representative or support specialist know if you'd like to enable this service
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